Key factors influencing service quality in university libraries in Latin America
Abstract
This study evaluates the key factors that impact service quality in nine Latin American university libraries that are members of the Z (Z) between 2018 and 2022. Using a Structural Equation Modeling (SEM) approach, the research identifies library space, staff performance, and collections as the main contributors to perceived service quality. The results reveal consistent patterns among users' evaluations and highlight the need for standardized assessment methodologies in the region. These findings contribute empirical evidence to ongoing discussions about library management and user satisfaction in Latin American higher education.
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