The Importance of Internal Communication in Job Satisfaction: The Example of UNIKOP Region Libraries Employees in Türkiye
Keywords:
Job satisfaction, Communication, Internal communication, UNIKOP region, Library employeeAbstract
Job satisfaction is an important factor that affects employees commitment to their jobs, productivity and overall satisfaction levels. Many factors play a role in ensuring job satisfaction, and internal communication is one of them. Internal communication is a set of processes that enable the exchange of information, interaction and cooperation between the employees of an organization. An effective communication structure ensures that employees feel valued, while at the same time playing a critical role in terms of achieving the organization’s goals. The healthy functioning of internal communication increases the job satisfaction of employees, as well as strengthens their motivation and commitment. As information centers with a large number of users and employees, internal communication is also very important for libraries. Library employees who are satisfied with the environment they are in and satisfied with their work will provide better service to both users and society. The purpose of the study was to examine the perceptions of employees of KOP Region Universities Association (UNIKOP) libraries regarding internal communication and job satisfaction, in light of various demographic variables. Data were collected online and in-person via surveys. The study population consisted of 187 individuals working in university libraries in the region, and 94 volunteered to participate. The results of the study reveals that there is a significant difference between the participants in terms of gender and educational status; on the other hand, marital status and income has not created a significant difference.
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